Terms & Conditions

These Terms and Conditions and our Privacy Policy govern your use of the www.heatpacksuk.co.uk website and your relationship with us. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these terms and conditions and or our Privacy Policy, please do not create an account with us or use the heat packsuk.co.uk web site.

  1. Use of the www.heatpacksuk.co.uk site

    The www.heatpacksuk.co.uk site is provided to you free of charge by us for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the www.heatpacksuk.co.uk site you agree to be bound by these Terms and Conditions and our Privacy Policy. These terms and condition do not affect your statutory rights.

  2. Amendments to the www.heatpacksuk.co.uk Site

    We reserve the right to update these Terms and Conditions from time to time. The changes will apply to the use of the www.heatpacksuk.co.uk site after we have given notice. Should you wish to be notified of any changes to Terms and Conditions please contact us. If you do not wish to accept the new Terms and Conditions you should not continue to use the www.heatpacksuk.co.uk site and the Online Store. If you continue to use the www.heatpacksuk.co.uk site after the date on which the change comes into effect, your use of the www.heatpacksuk.co.uk site indicates your agreement to be bound by the new Terms and Conditions.

  3. Accounts at www.heatpacksuk.co.uk
    Creating an account on the www.heatpacksuk.co.uk site is optional. To register for an account and use any of the services with www.heatpacksuk.co.uk you must be over eighteen years of age.

    You must ensure that the details provided by you on registration or at any time are correct and complete.

    You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. Account holder may be contacted periodically via email and advised of special offers or promotions which will not exceed one email per calendar month.

  4. Passwords and Security

    When you optionally register to use the www.heatpacksuk.co.uk site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services immediately.

    If we have reason to believe that there is likely to be a breach of security or misuse of the www.heatpacksuk.co.uk site, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below.

  5. Coupon or Discount Code Terms and Conditions

    1. Using Coupon or Discount Codes

      Coupon and Discount Codes can only be used online at www.www.heatpacksuk.co.uk subject to these general terms and conditions, and any other specific conditions notified to you on the issue of a Coupon or Discount Voucher. No Coupon or Discount Voucher is redeemable through any website owned or operated by us other than www.heatpacksuk.co.uk.

      A Coupon or Discount Voucher is redeemed by entering its code at the appropriate point in the online purchase process and is redeemable against retail purchases only.

      Your use of a Coupon or Discount Voucher indicates your agreement to be bound by these Coupon and Discount Voucher Terms and Conditions.

      We reserve the right to withdraw or cancel a Coupon or Discount Code for any reason at any time.

    2. Permitted usage of Coupon or Discount Codes

      Unless expressly stated otherwise at the time of issue of the Coupon or Discount Code;

      1. Each issued Coupon or Discount Code will be valid for use by a recipient only once,
      2. Only one Coupon or Discount Code will be valid for use per customer or household, as the case may be, and,
      3. a Coupon or Discount Voucher code may not be used in conjunction with any other special offer or Coupon or Discount Code.

      Coupon or Discount Codes cannot be exchanged for cash or used to purchase gift-vouchers.

    3. Calculation of discount using Coupon or Discount Codes

      Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.

      Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

    4. Security and Fraud

      When you use a Coupon or Discount Voucher code you warrant to us that you are the duly authorised recipient of the Coupon or Discount Code and that you are using it in good faith.

      If you redeem, attempt to redeem or encourage the redemption of Coupon or Discount Codes to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

      If we reasonably believe that any Coupon or Discount Code is being used unlawfully or illegally we may reject or cancel any Coupon or Discount Code and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.

      If we refuse a Coupon or Discount Voucher code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

    5. Limitation of liability

      At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made.

      All offers are subject to availability and while stocks last.

      We shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Coupon or Discount Code or any failure or inability of a customer or household to use an Coupon or Discount Voucher for any reason.

    6. Miscellaneous

      We reserve the right to vary or terminate the operation of any Coupon or Discount Code at any time without notice.

      The failure of us to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceablility.

  6. Refunds on Promotional Offers

    Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.Your statutory rights are not affected.

  7. Excluded Services

    The services provided by the www.heatpacksuk.co.uk site do not include the provision of computer or other necessary equipment to access the www.heatpacksuk.co.uk site. To use the www.heatpacksuk.co.uk site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.

  8. Intellectual property

    The content of the www.heatpacksuk.co.uk site is protected by copyright, database and other intellectual property rights. You may retrieve and display the content of the www.heatpacksuk.co.uk site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the www.heatpacksuk.co.uk site without written permission from www.heatpacksuk.co.uk.

    No licence is granted to you in these Terms and Conditions to use any trade mark of www.heatpacksuk.co.uk or its affiliated companies.

  9. Site Limitations

    You may not use the www.heatpacksuk.co.uk site for any of the following purposes:

    • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
    • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
    • gaining unauthorised access to other computer systems
    • interfering with any other person's use or enjoyment of the www.heatpacksuk.co.uk site
    • breaching any laws concerning the use of public telecommunications networks
    • interfering or disrupting networks or web sites connected to the www.heatpacksuk.co.uk site
    • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

    We reserve the right to refuse to post material on the www.heatpacksuk.co.uk site or to remove material already posted on the www.heatpacksuk.co.uk site.

    You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed arising out or in connection with:

    • any claim by any third party that the use of the www.heatpacksuk.co.uk site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
    • any claim by any third party that the use of the www.heatpacksuk.co.uk site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
    • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the www.heatpacksuk.co.uk site by you.
  10. Availability of the www.heatpacksuk.co.uk site

    Although we aim to offer you the best service possible, we make no promise that the services at the www.heatpacksuk.co.uk site will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to Customer Services and we will attempt to correct the fault as soon as we reasonably can.

    Your access to the www.heatpacksuk.co.uk site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as it reasonably can.

  11. Our right to suspend or cancel your account

    We may suspend or cancel your account at www.heatpacksuk.co.uk immediately at our reasonable discretion, or if you breach any of your obligations under these Terms and Conditions.

    You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the www.heatpacksuk.co.uk site.

    The suspension or cancellation of your account and your right to use the www.heatpacksuk.co.uk site shall not affect either party's rights or liabilities.

  12. Our liability

    The www.heatpacksuk.co.uk site is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

    The www.heatpacksuk.co.uk site provides content from other Internet sites or resources and while we try to ensure that material included on the www.heatpacksuk.co.uk site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the www.heatpacksuk.co.uk site. If we are is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

    In particular, we disclaim all liabilities in connection with the following:

    • incompatibility of the www.heatpacksuk.co.uk site with any of your equipment, software or telecommunications links
    • technical problems including errors or interruptions of the www.heatpacksuk.co.uk site
    • unsuitability, unreliability or inaccuracy of the www.heatpacksuk.co.uk site
    • inadequacy of the www.heatpacksuk.co.uk site to meet your requirements

    To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the www.heatpacksuk.co.uk site.

    Nothing in this paragraph applies to our liability in respect of products sold through www.heatpacksuk.co.uk.

    Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be enforced.

  13. Third Party Websites

    As a convenience to our customers, the www.heatpacksuk.co.uk site includes links to other web sites or material which are beyond its control. We are not responsible for content on the Internet or World Wide Web pages, or any other site outside the www.heatpacksuk.co.uk site.

  14. Advertising and Sponsorship

    Part of the www.heatpacksuk.co.uk site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the www.heatpacksuk.co.uk site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

  15. Applicable Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

  16. International Use

    We make no promise that materials on the www.heatpacksuk.co.uk site are appropriate or available for use in locations outside the United Kingdom, and accessing the www.heatpacksuk.co.uk site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

  17. Miscellaneous Provisions

    You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

    If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

    If you breach these Terms and Conditions and we ignore the breach, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

    We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

    A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

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