Returns & Refunds

 

We want you to be happy with your purchase!

However, we understand that sometimes you may not be satisfied with the purchase you have made as the item may not fit, or you simply change your mind. For this reason you can return any item purchased for up to 14 days from the date you receive your goods.

1. Goods must be unused and in the same condition as purchased with all packaging and tags attached.

2. We won't be able to refund the item until we have received the parcel back and the goods have been inspected.

All returns will be processed within 3 workinrg days or as soon as practically possible.

Once the goods are deemed to be fit for re sale, or in the case of a dispute, inspected by a third party, we will refund the order cost excluding any outgoing postage costs or return postage costs and refund by the same method in which you initially paid for your item.

We do not charge a restocking fee.

3. We won't be able to refund if your returned item is lost in the post. Please ensure you use a recorded delivery service.

Please return good to the following address;

Heat Packs UK

1 Villa Road

Bingley

BD16 4ER

If you have any questions about returns or any of our products please don't hesitate to get in contact with us. either by email or telephone.

(E) This e-mail address is being protected from spambots. You need JavaScript enabled to view it

(T) 01274 945981

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Faulty, Damaged or incorrect Items:

In the rare cases where we send an item that is faulty or incorrect, simply return your item, which at our descretion will be inspected by a third party. If deemed not fit for resale; we will either give you a full refund by the same method in which you initially paid for your item, or send out a replacement item.

Return postage by First Class Recorded delivery is your responsibility, but we will refund the cost of your both outgoing and return postage on receipt of your returned item if in a re-saleable condition or forward the goods to a third party inspection service for evaluation.

Please return all items to the address on the original invoice:

 

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