tel.: +44 1274 963 495 | e-mail: enquiries@heatpacksuk.com

Frequently Asked Questions

Can you send me a price list?

Unfortunately, we no longer issue paper price lists. This website contains all up-to-date wholesale prices and applicable quantity discounts. By streamlining our business with this website, we no longer have to manually generate invoices, process or chase late payments, or monitor stocking levels, which ultimately means lower prics for you!

 

Who are wholesale accounts available to?

Wholesale accounts are available to businesses, organisations, clubs, charities, party planners, retailers etc.

 

Do you drop ship items?

We are not a drop shipper, and do not currently drop ship items.

 

What are your credit terms?

We currently only extend credit to the National Health Service and government bodies.

 

Do you accept NHS Purchase Orders?

We do currently accept National Health Service purchase orders upon prior agreement. Please contact us for terms and conditions relating to purchase orders.

 

Do you accept telephone orders?

We do currently accept telephone orders. Invoicing is automatically generated by this website, along with efficient stock control which keeps administration costs very low, and hence our wholesale prices.

 

How soon will my wholesale order be delivered?

Your order is normally processed and despatched within 24 hours Monday to Friday.

 

I am not a wholesale customer, where can I buy your products?

If your local store does not yet stock our products, why not tell them about us? Alternatively google search the product description to find an online retailer.

 

Where do you ship to?

We currently ship wholesale products throughout the world.

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